Event Phone: 857.272.5695

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  • The Client Pathway Process
    November 17, 2020
    6:00 pm - 7:00 pm
A Complimentary Program from the Legal Lean Sigma Institute and Prodonovich Advisory
Sue-Ella Prodonovich

The Client Pathway Process: Making Every Touchpoint Count

In this 60 minute session Sue-Ella Prodonovich will look at the five stages of the client pathways process and offer ideas to optimise, or refresh, each stage for maximum impact. In particular the session will provide:
  • A five stage framework for activity and process of a client pathway
  • Tools for improving each stage of engagement and extending relationships
  • Framing relationships when there’s no work on foot

A link to the Zoom meeting will be sent to all registrants prior to the event.