Summary
Beyond Process: The Human Side of Excellence | Why Process Improvement Succeeds—or Fails—Because of People
Watch the video featuring Catherine Alman MacDonagh and Hermence Matsotsa as they talk about the People, Process, Platform Sequence. If your innovation, improvement, and change initiatives aren't focused on people first, you're missing a huge advantage.
Legal Lean Sigma provides the methodologies and tools to improve efficiency, quality, and client value. Yet even the best-designed processes can fail when people struggle with resistance to change, communication breakdowns, or the mental habits that create fear, perfectionism, and risk aversion.
This session explores the human factors that influence successful process improvement initiatives. Participants will learn how Positive Intelligence and mental fitness strengthen adaptability, collaboration, psychological safety, and leadership creating the conditions for sustainable change and continuous improvement.
Viewers will learn to:
Understand why change is often resisted even when it makes logical sense.
Recognize the mental habits that interfere with innovation and continuous improvement.
Build trust and psychological safety during process improvement initiatives.
Lead change with greater resilience, influence, and emotional agility.
This program is ideal for legal and business professionals, such as attorneys, partners, legal operations leaders, legal project managers, and leaders committed to driving excellence, innovation, and sustainable success in their organizations.
WATCH HERE: https://us02web.zoom.us/rec/share/PxpOlF4VarO1D_3TZyJqSWyJ-A4tkJ8RHNggj5WHVuRlcE3QNP4J_n9bXdfGFsJh.wYHHmfdcQD2_wEEZ?startTime=1786465914000
Passcode: fhh=5fTr
Recorded August 11,2026
