Jim, a certified Six Sigma Black Belt. is an expert at improving the operations and delivery of legal services within law departments and their outside counsel programs. im is Senior Manager – Legal Operations Business Performance at TE. In this newly created role, Jim oversees the Law Department’s TE Operating Advantage (TEOA) program as part of the overall enterprise-wide corporate program for continuous process improvement. Jim works with the department on analyzing all aspects of legal service delivery, and identifying opportunities for efficiency and cost improvement that drive business performance to the next level.

In addition to TEOA, Jim champions the Law Department’s Extraordinary Customer Experience (ECE) initiatives in the areas of innovation, quality, delivery and on-going service and support. He also serves as the Law Department’s e-Discovery program manager, identifying and implementing tools and processes to enhance TE’s e-discovery capabilities, and driving efficiencies in responding to litigation, investigative, and regulatory requests.

Previously he served as a Managing Director at Huron Consulting Group. He was also an Adjunct Consultant with the legal consulting firm Altman Weil, Inc. and an Alliance Partner with The Counsel Management Group, LLC. Before starting the Michalowicz Consulting firm, Jim was a Director with ACT Litigation Services/DiscoverReady for five years. He also spent time at Tyco International Inc. as the Litigation Program Manager. For over a decade he worked at E.I. DuPont de Nemours and Company as the Business Manager of its Legal Department, as well as the Manager of Legal Services where he was an integral part of the team implementing the highly regarded DuPont Legal Model.

Jim’s engagement experiences include:

• Counseling clients on creative solutions for managing electronic discovery and minimizing discovery risk and cost by building effective data management lifecycle programs.
• Coordinating law firm and supplier convergence programs, early case assessments, value based fee arrangements, eDiscovery management and performance metrics. Jim has developed “Litametrics™”, the use of analytics in litigation management. “Litametrics” is an extension of Jim’s creativity in building performance metrics, early case assessment protocols and value based fee models in his prior roles as Legal Services Manager and Litigation Program Manager working at DuPont and Tyco.