Jessica McBride is an accomplished Operations Leader with over 20 years of experience in corporate, government and not for profit organizations. Working in an array of industries such as settlement, legal, finance, healthcare and education has given her the unique experience of seeing individual and team interactions in multiple settings. She uses this knowledge in her writing and teachings about leadership, behavioral economics and change management.
Jessica holds a BA in Psychology, an MBA, and is certified in Change Management, a PMP, a Lean Six Sigma Green Belt and certified in Behavioral Economics from the Chicago Booth school of business. Jessica is passionate about all the things that make us human, even the parts that may be difficult to deal with both in and out of the workplace. She regularly uses the tools of Lean, Six Sigma, Project and Change Management to successfully bring out the very best in people.
Her most recent publication Change Management Through the Lens of Behavioral Economics: A Continuation of Why Being a Human in the Workplace is Hard is a continuation of
Why Being a Human in The Workplace Is Hard: Exploration Into a New Dimension of Process Improvement including Behavioral Economics, Lean and Change Management was co-authored with LLSI colleague Jerry Rosenthal. It is the first known published work that focuses on this increasingly important intersection. Jessica and Jerry are building the curriculum for the LLSI Behavioral Economics Certification course, expected to be offered summer 2023.
Jessica focuses on the importance of building relationships with clients; and teaching them to build relationships with their customers. This creates dynamic and symbiotic partnerships where needs are truly understood. She is adept at interpreting desires and filling in communication gaps, especially in the world of technology.
Jessica believes that people don’t engage in a project with a goal of failure, and most of the time when things go awry it is due to a lack of communication and true understanding. As a rare, certified project AND change manager, she bridges the gap between project management concepts and bringing the humans along through the change, thus increasing positive project impacts and reducing project resistance.
Jessica started her management journey as a child in California, where she would create check lists and calendars to help keep her family members organized. Early in her career, she became the youngest operations manager in history for a national title company, managing their flagship location in Bellevue, Washington.
She is an avid dog lover, amateur photographer and spends as much of her time as possible on travel adventures with her husband. She especially loves to travel to far flung locations such as Iceland, Nepal, and the Galapagos islands to learn about cultures different from ours. Understanding these cultural differences helps influence her behavioral economics and change management work.