Kean Miller, a Louisiana law firm, adopted Lean Six Sigma to adapt to flat-fee billing pressures and control legal costs without sacrificing quality. By training lawyers and staff to analyze and redesign workflows, the firm eliminated inefficiencies—such as rigid partner rotations—and routed work to those best equipped to handle it. The result is faster execution, better communication, and a more sustainable operating model for a legal market increasingly focused on efficiency and value.
Catherine Alman MacDonagh