Using Process Improvement to Enhance Efficiency and Client Relationships

This Legal Lean Sigma Institute program from April 19, 2023, features Catherine Alman MacDonagh, JD and Audrey Rubin, JD. They reveal how the Legal WorkOut, an award-winning approach to collaborative, rapid improvements, combines process improvement, project management, and legal design thinking. Audrey Rubin shares how this technique was used to enhance efficiency and client relationships between Aon’s Global Law Department and one of their outside counsel law firms in four critical processes: M&A, E-Discovery, Subpoena, and Billing with compelling results.