Earn your Certificate in Design Thinking for Law from the Legal Lean Sigma Institute and gain practical, actionable skills to drive improvement and innovation in your organization.
Unlock the skills, mindset, and tools to design better experiences, processes, and solutions across your organization. The Certificate in Design Thinking for Law gives legal and business professionals a practical, hands-on introduction to Design Thinking—tailored specifically for the legal industry.
You’ll learn how to innovate with purpose, solve problems with clarity, and drive improvement one process, one project, and one client or employee experience at a time.
This program is also the required foundation for Design Thinking for Law 2.
Design Thinking Core Stages
Empathize → Define → Ideate → Prototype → Test
Session 1 – Introduction & Mindset Shift
- Topics: What Design Thinking is, why it matters in legal, Legal Lean Design and how it blends with Design Thinking, Lean, Six Sigma, LPM, Behavioral Economics, and Change Management
- Activity: Stakeholder mapping & empathy interview exercise
- Takeaway Tool: Design Thinking + Legal Lean Design Frameworks
Session 2 – Empathize & Define
- Topics: Journey mapping, Voice of the Client (VOC), root cause analysis, behavioral biases
- Activity: Map a client onboarding/intake journey; apply the “Five Whys”
- Takeaway Tool: Problem Statement & Stakeholder Insight Matrix
Session 3 – Ideate & Prototype
- Topics: Divergent & convergent thinking, prioritization frameworks, risk mitigation (FMEA), rapid prototyping for legal services
- Activity: Brainstorm & prototype an improved client onboarding/intake process
- Takeaway Tool: Legal Prototype & Feedback Framework
Session 4: Test & Implement
- Topics: Pilots, KPIs, adoption strategies, scaling solutions, LPM roadmaps
- Activity: Draft a pilot & change management plan
- Takeaway Tool: Legal Innovation Implementation Playbook
Integrated topics
- Lean– Eliminate waste, streamline workflows
- Six Sigma – Reduce variation, measure quality
- LPM – Plan, prioritize, and manage innovation projects
- Behavioral Economics – Understand decision-making and adoption
- Change Management – Lead people through transformation
